MEPCO Complaint Cell and Contact Numbers for 2024

MEPCO, which stands for Multan Electric Power Company, wants to make sure you always have the electricity you need. But sometimes, things don’t go as planned, and that can be frustrating. That’s why MEPCO has set up a special place called the ‘MEPCO complaint cell.’ It’s like a team of heroes who are ready to help you whenever you have problems with your electricity, day or night. So, let’s explore how MEPCO’s ‘complaint cell’ works, and find out all the numbers you can call to get help with your electricity issues!

How the MEPCO Complaint Cell Assists Customers in Resolving Electricity Problems

The MEPCO complaint cell is like a superhero team that helps fix electricity problems for people in Multan. It’s an organized system that allows you to tell them about any issues with your electricity. You can do this in online method in an easy and organized way. What’s really cool is that the MEPCO team keeps an eye on your complaint and works together with their staff to find a solution fast. It’s like having your very own power problem-solving squad!

How to File an Online Complaint with MEPCO

Filing a complaint with MEPCO online is as easy as 1-2-3! Here’s a step-by-step guide for 8th graders:

1. Start at the Power Information Technology Company’s website. You’ll find a special form to fill out.
2. In the form, type in your reference number, CNIC, or mobile number and select your account type. Click the search button, and you’ll see how many connections are linked to that info.
3. Now, pick the account you want to complain about. All the details about that account, like the name, contact number, email, CNIC, and home address, will pop up in the ‘Customer Information’ section.
4. In the ‘Complaint Details’ section, describe the problem. Add your nearest address, choose the type of complaint, and explain what’s going on. You can even attach pictures to show what’s wrong.
5. When you’re all done, hit the ‘Register Complaint’ button, and you’re good to go!

If you prefer email, you can send a message to PITC at ccms@pitc.com.pk or qaccms@pitc.com.pk. The PITC team will get in touch with you and work on fixing the issue right away. So, it’s super easy to get your complaint heard and solved with MEPCO!Gain insight into the intricate details of your MEPCO electric bill and the tariff rates applicable to your usage. Uncover the elements that make up your electricity charges.

Submitting MEPCO Complaints Through the Ministry of Energy (Power Division)

The Government of Pakistan has made it super easy to report electricity problems online. You can follow these simple steps:

1. Go to this website: https://power.gov.pk/ and click on the ‘Complaints’ tab.
2. You’ll see an online form. Fill it out with your info: your name, email, contact number, city, and home address.
3. Look at your MEPCO bill – there’s a Reference Number there. Add that.
4. Pick MEPCO from the list of Distribution Companies and choose your Sub Division.
5. Now, tell them what the problem is. You can choose from things like extra billing, electricity theft, faulty lines, or low voltage issues.
6. Write your complaint in the space they provide, and click ‘Submit.’ Your MEPCO complaint is sent!

It’s like sending a message to get your electricity troubles fixed. The Government is here to help you, and they’ve made it quick and easy to report issues with your power supply!Discover alternative methods to access and review your MEPCO bill, even when the reference number is unavailable.

Using the Roshan Pakistan App to Submit Complaints

The Ministry of Energy Power Division has come up with a cool way to help you with your complaints – the Roshan Pakistan App! Here’s how you can use it:

1. Go to the Google Play Store on your phone and search for ‘Roshan Pakistan App.’ Install it on your mobile.
2. When you open the app, you’ll see different choices like managing your electricity usage, registering your ID, lodging a complaint, checking your bill info, and calculating your bill.
3. Pick the kind of complaint you have and tell them all about it. You’ll need to add your Reference Number, your name, mobile number (like 923001234567), the nearest place, and explain your complaint.
4. Once you’ve done that, hit the ‘Register Complaint’ button, and you’re all set! They’ll give you a ‘Ticket Number’ so you can check how things are going with your complaint.

It’s as easy as using your phone to let them know what’s going on, and they’ll keep you updated on your complaint. So, if you ever have an issue with your electricity, this app is here to make things better! Learn how to conveniently check your Mepco bill using the 14-digit reference number

Registering MEPCO Complaints Online via Email

Electricity consumers in Multan can submit their MEPCO complaints at the regional level using the following email addresses:

Regions	Email
Complaint Center Bahawalnagar	cscbnagar@mepco.com.pk
Complaint Center DG Khan	cscdgkhan@mepco.com.pk
Complaint Center Vehari	cscvehari@mepco.com.pk
Complaint Center Muzaffargarh	cscmgarh@mepco.com.pk
Complaint Center Sahiwal	cscsahiwal@mepco.com.pk
Complaint Center Rahim Yar Khan	cscrykhan@mepco.com.pk
Complaint Center Bahawalpur	cscbwp@mepco.com.pk
Complaint Center Multan	cscmultan@mepco.com.pk

How to Reach MEPCO for Your Electricity Concerns

MEPCO is like the guardian of electricity in both the city and the countryside. So, if you have a question or a problem, they’re here to help you at different levels. Here’s what you can do:

1. Division, Sub Division, and Regional Levels: This is where you can discuss anything related to your electricity. Whether it’s a wrong bill, sudden power cuts, or you need info about a new connection or paying your bill, you can talk to them. Just call 118 or any of the MEPCO helpline numbers directly.
2. MEPCO Head Office Address: If you ever need to visit them in person, the MEPCO Head Office is at Mepco Complex, Khanewal Rd, Mepco Colony, Multan, Punjab, Pakistan.
3. MEPCO Helpline Numbers: You can also reach out to them at these numbers: 061-9220313, 061-9220314, 061-9220315.
4. MEPCO Multan Complaint Number: For any complaints specific to Multan, you can use this number: 0800-63726.
5. Send an SMS: If you like texting, just send an SMS to 8118, and they’ll get your message.

So, if you ever have questions or concerns about your electricity, MEPCO Complaint is just a call or a message away. They’ve got your back when it comes to keeping your lights on!

Understanding Common MEPCO Customer Complaints

MEPCO Complaint, the guardian of your electricity, often hears from customers about various concerns they encounter. Here’s a breakdown of the most common issues:

1. Incorrect Billing: Imagine receiving a shockingly high electricity bill when you’ve been diligent with your usage. This can happen due to meter misreads, meter connection glitches, or tariff calculation errors.
2. Voltage Fluctuation: Your appliances should stay cool, but voltage fluctuations, like over-voltage or low-voltage, can make them overheated and grumpy. Blame this on electricity supply hiccups.
3. Faulty Meter Connection: Sometimes, your meter might go haywire, failing to keep a proper account of your power consumption. It may need a check-up, repair, or even a replacement.
4. Power Outages: Sudden darkness due to power outages can be caused by various culprits like network issues, voltage chaos, infrastructure woes, or unscheduled maintenance.
5. Slow Customer Services: Waiting for help can be as frustrating as a power outage. Slow and inefficient customer service, with delayed responses, can leave customers in the dark.
6. Electricity Theft: We all want to be responsible citizens and report suspicious power theft activities in our neighborhoods. MEPCO has strict policies against illegal connections and power theft. If you spot anything fishy, contact the Customer Care Representative at 0800-84338.

In Conclusion

These are the kinds of concerns MEPCO Complaint customers might bump into. Rest assured, MEPCO takes each one seriously, working to provide better service and resolve problems efficiently.
In Conclusion

If you run into any electricity-related problems like wrong meter readings, high bills, power theft, or unexpected outages, you now know how to file a complaint with MEPCO Complaint. Their dedicated team will keep an eye on your issue and make sure it gets fixed as soon as possible. But if you have any more questions, feel free to reach out to us. We’re here to help!

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